FAQs

Where are Finders Nest products sourced?
All products are sourced from Australia.

Do you have a physical store?
We currently do not have a physical store.

Why do some products' prices change?
Prices may change without prior notice due to several reasons (but not limited to), supplier's pricing or foreign exchange fluctuations. 

What are the modes of payment?
We accept PayPal transactions, BDO Unibank Inc. deposit/transfer, G-Cash and Palawan Express (Padala).
Email transaction to findersnestph@gmail.com or Direct Message us on Instagram for proof of payment. 

Do you allow resellers of your products?
Yes. Please email us at findersnestph@gmail.com or Direct Message us on Instagram.

Do you offer discount for bulk orders?
Yes. Bulk orders require a minimum purchase of P15,000. For customers who wish to purchase in big volumes please contact us at findersnestph@gmail.com with the following form filled out:

1. Name:
2. Contact number:
3. Delivery address:
4. Order(s) and Quantity:
5. Mode of Payment: BDO bank transfer/deposit or G-Cash. 50% non-refundable downpayment. We will send payment details once order is confirmed. 

Do you accept Special Orders/Pabili?
Yes. As long as the item is available in Australia. Pleas email us at findersnestph@gmail.com or Direct Message us on Instagram.

What happens if the item I want is out of stock?
We accept pre-orders of items as long as it is still available for purchase in Australia. Please see our Pre-order page for more details. 

Do you accept refunds?
We accept refunds only if the item is defective, damaged or if you receive the wrong item. We have a 48hr return policy. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. To start a return, you can contact us at findersnestph@gmail.com. Kindly fill out form below:

1. Name:
2. Contact Number:
3. Date purchased:
4. Item:
5. Reason for return:
6. Picture of concern:

If your return is accepted, we’ll send you instructions on how and where to send your package. You’ll be automatically refunded on your original payment method. Items sent back to us without first requesting a return will not be accepted. 

Shipping fee for returned items will be shouldered by the buyer.

Can I return what I ordered?
We do not accept returns/refunds unless item has a manufacturing defect or if the customer received the wrong item. We do not allow returns on custom/special orders. 

How long will it take for my order to be delivered?
Metro Manila only: All orders from Monday to Friday are processed within 24 hours and shipped 1-2 business days after. All orders must be completed before 5pm for it to be shipped within 1-2 business days. Orders past 5pm will be included in the following day's cut-off (i.e. customer orders Monday 6pm, customer's order will be shipped on Wednesday or Thursday). Customer will be informed, via contact details provided, when order is out for delivery. 

Please see Shipping Policy page for estimated shipping time. 

What local couriers do you use?
We use Lalamove within Metro Manila and JRS Express for provinces.

Do you allow pick-ups?
We do allow pick up of orders (usually 1-2 days after order is made). You will receive a text message when your order is ready for pick up and pick-up address.

Will there be delays when I order?
Order processing delays may occur occasionally (i.e. Covid, natural disasters). Customer will be informed, via contact details provided, of any delays in shipping.